I had two things repaired on my Chevrolet. Youngstedts did a terrible job.
I had an extremely intense repair needed after an accident. In dealing with a very difficult insurance company, my repair took a week longer than expected while they were approving repairs that weren't part of my estimate. Although this was no fault of Youngstedts, they provided me a vehicle to use during the extended time the repairs took. When I did get my vehicle back, the work they did was outstanding. They were professional, courteous, and really went the extra mile when it comes to customer service.
I had a very traumatic morning after accidentally locking my son in my vehicle. The police were able to open the door and everything was fine but the mechanism they use to do so go stuck between the window and panel. After being quoted Over a 100 dollars to take it elsewear to be removed I took it into youngsteads without an appointment. JR was SO accommodating and they took care of it in 15 minutes . They even brought the car across the street to the restaurant I was at with my kids while waiting. To top it off they didn't even charge me for the service. After a crazy and scary morning it was an incredibly nice and unexpected gesture of them. I was blown away, Thank you!
He told me to bring my truck in on Mon 7/24, at 10am, so they could look at it. I walked in on Mon 7/24 at 10am - and he immediately told me they couldn't do anything that day. I was annoyed, but let it go. He said they could look at it on Thurs 7/26 - so I dropped Wed night, so they could have it first thing. Of course, I had to call them, as no one called to me provide any update; diagnosis confirmed a leak, which is what I initially thought was happening.
Absolutely HORRIBLE!
UPDATED: Was contacted by the Manager, Mike. He asked for an opportunity to turn things around and make it right - and he did. He asked questions to better understand what happened, as well to ensure he knew what I needed to have done. He then had me bring my vehicle back in and it was promptly taken care of. This was reminiscent of the service I had received 2 years ago, and I appreciate the his determination to take a bad experience and turn it around. Thank You Mike!
I should have followed my gut from the beginning when I was put off on the phone, and then again when I first went in 7/24. But gave them the benefit of the doubt, based on prior experience.... but clearly, things have changed.
Dropped the vehicle on the evening of Wed 8/2 - didn't hear anything all day on Thurs 8/3, so I called in at 1:31pm. JR said he'd check and get back to me in 15 minutes. NEVER HEARD BACK FROM HIM! I called at again at 5:23 to get an update. NOTHING HAD BEEN DONE WITH MY VEHICLE!! Said they didn't want to take the windshield out and let it sit outside, due to the threat of rain, as they didn't have a windshield there. What in the world... they knew exactly what had to be done and they knew a windshield was most likely going to be needed...
So incredibly disappointed. Had an incident 2 years ago, and the Collision Center handled it pretty well. Now, another issue has developed; called and spoke with JR - he was clearly defensive from the beginning, for no reason. Probably just assumed I was going to say the new issue was a result of their work from 2 years ago - which was not the case.
Be very cautious when having work done by Youngstedts as they cut corners and don't live up to their promises. I paid for this out of pocket and was not represented by an insurance company. Bottom line, get all their "promises" in writing.
People there are great and honest.
2. A friend locked my keys in the vehicle and instead of telling me he attempted to access the interior door lock button with a coat hanger. In doing so he badly scratched the area where the front and rear passenger doors meet near the roof. Youngstedts told me they could paint these scratches but did an exceptionally poor job. On the front door they just dabbled some paint on the edge and the rear door they did NOTHING (See Photos) They also did nothing to address the scratches on the area below the weather stripping where the door closes against the body (See Photo)
1. My left front quarter panel needed replacement after a collision with a drunk driver. Youngstedts assured me they would use the same gauge steel as the original. They didn't. It's flimsy when pushed on compared to the right side and already has a dent due to the thin gauge cheap replacement. They also insisted they had to "blend" the paint into the front door to match the paint. It does not match and in fact has a NOTICABLE pink hue that is clearly visible in the photo I've provided in this review. On top of that they didn't paint the mounting hardware and left raw steel that is now rusting. "(See Photo) To add insult to injury they reattached the outside strip of trim and logo by eye and it's not level. It's off almost a 1/4" (See photo)
So had to make another appointment to have the work done; it was explained to me the windshield would have to be removed, and as a result, would be a 50/50 chance it would break. Scheduled for Tues 8/1; however, I had to reschedule - asked if either Wed or Thurs would be better - JR said Thursday.
Youngstedts Chanhassen Collision Center is a US Car Repair based in Chanhassen, Minnesota. Youngstedts Chanhassen Collision Center is located at 40 Lake Dr E, Chanhassen, MN 55317, USA.
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