I can usually find what I need but a lot of things are only one or two on the hook.
There is way too much "directional" signage on the front doors. Its really just hand written clutter at this point.
Awesome and knowledgeable staff!! They always recognize the "I have no idea what I'm looking for" expression on my face and quickly guide me to what I need. They also describe the steps to take to fix my problem. No comparison to big box stores. These guys are the best!!
Usually great service. Today came to check out counter, Owner's son standing there on personal call, didn't even look up/acknowledge. Waited and finally another employee came to other register to assist. First guy just wandered off, still engrossed in his call. Struck me how sad when someone builds a business on service and the next generation fails to carry it on. I've always liked supporting the local shop vs. Home Depot to reward them, but looks like loyalty may be misplaced if it's rewarding poor service and second generation laziness.
Helpful and nice to work with. I used their rental services.
They are a neighborhood gem! 100% service and a bunch of knowledge. Why go to Home Depot and have the person that's helping you just read off the tag for you? They know what they are doing, and their employees are top notch.
Merlins Ace Hardware is a US Hardware Store based in Chanhassen, Minnesota. Merlins Ace Hardware is located at 7844 Market Blvd, Chanhassen, MN 55317, USA.
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